Privacy Policy
SAY Performance L.L.C-FZ trading as SAY Protein
Effective Date: 01/03.2026
1. Who We Are
- SAY Protein is operated by SAY Performance L.L.C-FZ, a company registered in the United Arab Emirates (“we”, “us”, “our”).
- Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
- Company registration number: 2541550
- Contact email: carl@sayprotein.com
Although we are registered in the UAE, we offer products and services to customers in the United Kingdom and other jurisdictions. Where we process personal data of UK residents, we do so in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
2. What Information We Collect
We may collect the following types of personal data:
- a) Information You Provide Directly
- Name
- Email address
- Phone number (if provided)
- Protein challenge selection
- Age range, gender and weight (if entered in the app)
- Purchase information
- Delivery address
- b) Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking data
- c) App Usage Data
If you use the SAY Protein app, we may collect:
- Protein intake logs
- Usage patterns
- Engagement data
- Push notification preferences
We do not collect sensitive medical data unless explicitly provided by you.
3. How We Use Your Information
We use your information to:
- Provide and manage your account
- Process orders and payments
- Deliver products
- Send transactional emails
- Send marketing communications (where consent is given)
- Segment communications based on your selected protein challenge
- Improve website and app functionality
- Analyse performance and user behaviour
- Comply with legal obligations
4. Marketing Communications
If you join our waitlist or subscribe to communications, we may send you:
- Educational content
- Product updates
- Launch announcements
- Offers or subscription information
You may unsubscribe at any time by clicking the unsubscribe link in any email.
5. Legal Basis for Processing
Under UK GDPR, we rely on:
- Consent (email marketing)
- Contract (processing orders)
- Legitimate interests (improving services)
- Legal obligation (tax and accounting records)
6. Payment Processing
Payments are processed securely via third-party providers such as Stripe. We do not store your full card details.
7. Third-Party Services
We use trusted third-party providers including:
- Mailchimp (email marketing)
- Stripe (payments)
- Meta Platforms (advertising)
- Website hosting providers
- Analytics tools
These providers process data in accordance with their own privacy policies.
8. Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
You may request deletion of your data at any time.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
10. Cookies
Our website uses cookies to:
- Improve performance
- Analyse traffic
- Support advertising campaigns
You may manage cookie preferences through your browser settings.
A separate Cookie Policy may be provided.
11. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
12. International Transfers
As we operate internationally, your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.