SAY Protein
Effective Date: 05/07/2026

1.⁠ ⁠Overview

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at:
support@sayprotein.com

As SAY Protein is a consumable food supplement, specific return conditions apply.

2.⁠ ⁠Change of Mind

Due to the nature of the product, we cannot accept returns of opened or used items for hygiene and safety reasons.
If you change your mind, you may return unopened, unused products within 14 days of delivery.

To be eligible for a return:

• The product must be unopened
• The product must be in its original packaging
• The product must be in resalable condition

Customers are responsible for return shipping costs unless the product is faulty.

3.⁠ ⁠Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at: support@sayprotein.com

Please include:

• Your order number
• Photographs of the product and packaging
• A description of the issue

We may offer:

• A replacement
• A refund
• Or store credit depending on the circumstances.

4.⁠ ⁠Incorrect Items

If you receive the wrong product, please notify us within 48 hours of delivery and we will resolve the issue promptly.

5.⁠ ⁠Refund Processing

• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

6.⁠ ⁠Subscription Orders

• Subscription orders may be cancelled or modified at least 48 hours before the next billing date.
• Once an order has been processed or dispatched, it cannot be cancelled.

7.⁠ ⁠Contact

For all return and refund enquiries: support@sayprotein.com