SAY Protein

Effective Date: 05/07/2026

1.⁠ ⁠Order Processing

• All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
• Orders placed after 2pm may be processed the following business day.
• You will receive an email confirmation once your order has been dispatched.

2.⁠ ⁠Fulfilment

• Orders are fulfilled through authorised fulfilment partners to ensure efficient and reliable delivery.
• Fulfilment locations may vary depending on stock availability and logistics arrangements.

3.⁠ ⁠Shipping Locations

• We currently offer delivery to selected regions as indicated at checkout.
• Shipping availability may change over time as we expand distribution.
• If your location is not available at checkout, please contact us at support@sayprotein.com for further information.

4.⁠ ⁠Delivery Timeframes

• Estimated UK delivery time: 2–5 business days from dispatch.
• Delivery times are estimates only and may vary due to courier delays, peak periods, or circumstances beyond our control.

5.⁠ ⁠Shipping Costs

• Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
• From time to time, promotional free shipping offers may be available.

6.⁠ ⁠Subscription Orders (If Applicable)

If you are enrolled in a subscription:

• ⁠  ⁠Orders will be processed automatically according to your selected delivery frequency.
• ⁠  ⁠You will receive confirmation prior to dispatch.
• ⁠  ⁠Changes to your subscription must be made at least 48 hours before the next billing date.

7.⁠ ⁠Incorrect Shipping Details

• Please ensure your shipping address is accurate at checkout.
• We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

8.⁠ ⁠Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at:

support@sayprotein.com

Please include:

• ⁠  ⁠Your order number
• ⁠  ⁠Photographs of the packaging and product
• ⁠  ⁠A brief description of the issue

We will investigate and respond promptly.

9.⁠ ⁠Delays

While we aim to meet estimated delivery times, we are not responsible for delays once an order has been handed to the courier.