SAY Protein
Effective Date: 01/03/2026

1.⁠ ⁠Introduction

• These Terms & Conditions govern your use of the SAY Protein website, mobile application, and the purchase of products from SAY Performance L.L.C-FZ (“we”, “us”, “our”).
• By accessing our website, using our app, or placing an order, you agree to be bound by these Terms.
• If you do not agree, please do not use our services.

2.⁠ ⁠Company Information

SAY Protein is operated by SAY Performance L.L.C-FZ, a company registered in the United Arab Emirates.

Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Company Registration Number: 2541550
Contact: support@sayprotein.com

We offer products to customers in the United Kingdom and other selected regions.

3.⁠ ⁠Product Information

• SAY Protein is a food supplement.
• It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease.
• The product is not a meal replacement and should be used alongside a varied, balanced diet.
• Individual results may vary.
• Information provided on the website or app is for general informational purposes only and does not constitute medical or nutritional advice.

Always consult a healthcare professional before using supplements if you:

• Are pregnant or breastfeeding
• Have a medical condition
• Are under medical supervision

4.⁠ ⁠Age Restriction

• SAY Protein is intended for use by adults aged 18 years and over.
• By placing an order, you confirm that you are at least 18 years of age.
• We do not knowingly sell products to individuals under the age of 18.

5.⁠ ⁠Resale & Commercial Use

• SAY Protein products are sold for personal use only.
• You may not resell, redistribute, or commercially exploit our products without prior written consent from SAY Performance L.L.C-FZ.
• We reserve the right to refuse or cancel orders where we suspect products are being purchased for unauthorised resale.

6.⁠ ⁠Orders

All orders are subject to availability and acceptance.

We reserve the right to:

• Refuse or cancel an order
• Limit quantities
• Correct pricing errors

You will receive confirmation once your order has been accepted and dispatched.

7.⁠ ⁠Pricing

• All prices are displayed in GBP (£) unless otherwise stated.
• Prices may change without notice.
• Shipping costs are calculated separately at checkout unless otherwise specified.
• We reserve the right to correct pricing errors before dispatch.

8.⁠ ⁠Payment

• Payments are processed securely via third-party providers (such as Stripe).
• We do not store full card details.
• By placing an order, you confirm you are authorised to use the payment method provided.

9.⁠ ⁠Subscriptions (If Applicable)

If you enrol in a subscription:

• You authorise recurring payments at the selected frequency
• You may modify or cancel at least 48 hours before the next billing date
• Orders already processed cannot be cancelled

We reserve the right to cancel subscriptions at our discretion.

10.⁠ ⁠Delivery

• Delivery timeframes are estimates only.
• We are not responsible for courier delays once an order has been dispatched.
• Risk transfers to the customer upon delivery.

11.⁠ ⁠Returns & Refunds

• Returns and refunds are governed by our Refund & Returns Policy.
• Due to the consumable nature of the product, opened items cannot be returned unless faulty.

12.⁠ ⁠Use of Website & App

You agree not to:

• Misuse the website or app
• Attempt unauthorised access
• ⁠Introduce malicious software
• Use the services for unlawful purposes

We reserve the right to suspend or terminate access if misuse occurs.

13.⁠ ⁠Intellectual Property

• All content, branding, design, logos, text, images, and materials on the website and app are owned by SAY Performance L.L.C-FZ.
• You may not reproduce, distribute, or use content without written permission.

14.⁠ ⁠Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses
• Our total liability shall not exceed the amount paid for the product
• Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

15.⁠ ⁠Data Protection

Your personal data is processed in accordance with our Privacy Policy.

16.⁠ ⁠Amendments

• We may update these Terms from time to time.
• The latest version will always be available on our website.

17.⁠ ⁠Governing Law

These Terms are governed by the laws applicable to consumers in the United Kingdom where products are sold, without prejudice to mandatory consumer protections.